Discover troubleshooting

The feed is not finding results

1. Check whether the keywords are too narrow.
2. Rewrite the instructions so the Agent knows what “relevant” means, and for URL feeds, where to click.
3. Temporarily remove include or exclude keywords.
4. Widen the date filter.

The feed is too noisy

1. Add exclude keywords for the off-beat matches you keep seeing.
2. Add more specific include keywords.
3. Make the instructions stricter about sources, recency, and exclusions.
4. Shorten the date window.
5. If a URL feed is watching several unrelated pages, split it and group the new feeds.

Email notifications are not arriving

1. Confirm Turn On Email Notifications is enabled.
2. Confirm the instructions field is filled in.
3. Check spam or promotions.
4. Confirm the feed is running and not paused.

Templates are not being used

1. Confirm templates are selected.
2. Review the template usage instructions. If they are too strict, nothing will qualify.
3. Add a description on each selected template.
4. Remember that templates run only on highly relevant findings.

A scheduled feed is not running

1. Check frequency, time, and timezone.
2. Confirm the feed is not paused.
3. If you are on a credit-limited plan, see Plans and credits.
4. If the settings look correct and the feed still does not run, contact Edisource support.